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 Problem with demo version of 8
 
 7/31/2007 1:03:36 PM
pspence
3 posts


Problem with demo version of 8

Today I downloaded and installed the demo for version 8 from your website.

Then I loaded foxfire 8 runtime and selected the "administrators and developers" option.
I received notice about foxfont 9 not being installed, but selected continue.

My anti-virus software realtime protector pops up preventing access to:
 c:\docume~1\patricks\locals~1\temp\~0rootn.tmp

giving two warnings regarding that file (assuming two attempts to access it)

with the warning:
 Infection: Possibly a new variant of W32/PWStealer1!Generic

FoxFire gives a dialog with "unrecoverable error just occured (File '~0rootn.tmp' does not exist)....  with info appended to the end of this message.

I am assuming the error info that FoxFire came up with was due to not being able to access the temporary file that the realtime protector blocked, but, with this type of error, I am not going to be able to evaluate the software, nor does my boss (or I) feel comfortable attempting to do so until this virus warning is clarified and eliminated.  Is there a different version that I can download and install that doesnt have this problem?

FoxFire error info:

INVENTRY        (Report Set: Sample Data Set     )
Current Alias RPT_RQST
Currently in Form1 screen
PROCEDURE SCREEN._ARGCOMMANDBARMANAGER._05A1
PROCEDURE SCREEN._ARGCOMMANDBARMANAGER.INIT
PROCEDURE LHBREQMGR.CBM.INIT
FFNEWOBJ.FXP
FFREQMGR.FXP
C:\PROGRAM FILES\FF80\FOXFIRE.APP
C:\PROGRAM FILES\FF80\FFSTART8.EXE


Program: SCREEN._ARGCOMMANDBARMANAGER._05A1
line: 0

Call Stack:
PROCEDURE SCREEN._ARGCOMMANDBARMANAGER._05A1
PROCEDURE SCREEN._ARGCOMMANDBARMANAGER.INIT
PROCEDURE LHBREQMGR.CBM.INIT
FFNEWOBJ.FXP
FFREQMGR.FXP
C:\PROGRAM FILES\FF80\FOXFIRE.APP
C:\PROGRAM FILES\FF80\FFSTART8.EXE

 8/2/2007 8:14:40 AM
AndrewM
131 posts
www.aksel.com
5th


Re: Problem with demo version of 8
Patrick,

This error typically occurs if there is already a virus on your system. Please try removing the demo version and then doing a full virus scan and then reinstall (sometimes Real-time file blockers do NOT catch everything).

If this does not resolve the problem, please let me know.

Thanks
 8/2/2007 10:24:31 AM
pspence
3 posts


Re: Problem with demo version of 8
 AndrewM wrote
Patrick,

This error typically occurs if there is already a virus on your system. Please try removing the demo version and then doing a full virus scan and then reinstall (sometimes Real-time file blockers do NOT catch everything).

If this does not resolve the problem, please let me know.


No, this did not resolve my problem.  With a complete scan of the system returning clean.

  Let me clarify, the files that are getting flagged as potential virii are the temporary files that your application creates... with .tmp extension, and since it is a .tmp extension, and the file is created on the fly, its a low risk that it is a pre-existing infection. 

I upgraded our anti-virus software to the current generation, and it still flags the temporary file that your software creates as a possible virus, which kills the report writer.

To be honest,  I believe this to be a false positive with whatever you are creating as a temp file just coincidentally having enough similarity in content to this particular virus to fire off the warning.. But... even with the chance that it is a false positive, there is no way I can implement this software in our company with this warning popping up.  The only way to prevent this warning is to not have the virus protection, and thats not an acceptable solution.

You might try getting a demo version of F-Prot antivirus from http://www.f-prot.com/download/ and following the steps that I have outlined in my first message and see if you can replicate the problem... I can provide screenshots of the error messages if you so desire.   We would really like to upgrade our installation of foxfire from 3.0, but this is a show stopper.
 8/2/2007 1:55:48 PM
AndrewM
131 posts
www.aksel.com
5th


Re: Problem with demo version of 8
Thanks for the update Patrick. I am looking further into this and will let you know as soon as I can find out what is causing this problem.
 8/4/2007 9:50:43 AM
AndrewM
131 posts
www.aksel.com
5th


Re: Problem with demo version of 8
Patrick,

Build 513 of Foxfire! 8+ "should" resolve this. I say "should" because we tested this build with a download of F-Prot and it did not report the error.

Please download it using the same link as in your original email (if you have already done some set up work, you can download just the update if you need to) and let me know if this does NOT resolve the problem for you.

Thanks

Andrew
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